jaya9 apps Privacy Policy

Introduction and Scope

jaya9 apps is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to the jaya9 apps website, app, and all related services. It sets out in detail what information we collect from our users, how that information is used, and in what circumstances it may be shared with third parties.

This platform is for persons aged 21 and above only. By registering or using the service you confirm that you are 21 or older and that you have read and agreed to the terms of this policy.

To learn more about us or find out about the company, read our About Us page.

Data Collection

jaya9 apps collects user information in several ways. Data is gathered from two main sources — what you provide directly and information collected automatically while you use the platform.

2.1 Information You Provide Directly

The following information is collected from you for account registration and management:

• Full name, date of birth, and national identity card details (for identity verification)
• Username and password (for account security)
• Mobile number (for OTP verification and communication)
• Email address (for important notifications and support)
• Financial information — transaction details via bKash, Nagad, Rocket, Upay, or bank transfer
• Messages and attachments you provide when submitting a support request or complaint

2.2 Automatically Collected Information

When you use the jaya9 apps platform, the following technical information is logged automatically:

• IP address, browser type, and operating system
• Device identifier and screen resolution
• User session duration and navigation path
• Game play history, betting information, and transaction records
• Information collected via cookies and similar tracking technologies (see Section 6 for details)

2.3 Identity Verification Information

To comply with Bangladesh's financial transaction regulations and to ensure account security, jaya9 apps carries out an identity verification (KYC) process before withdrawals above a certain amount. This process may require a scan of your national identity card or passport, a bank statement, or a mobile banking screenshot.

Use of Data

jaya9 apps uses collected information only for necessary and legitimate purposes. The main purposes for which data is used are listed below:

Our Terms and Conditions set out in detail the circumstances in which we may use your information and the overall terms of using the platform.

Data Storage and Security

jaya9 apps applies industry-standard security measures to keep user data secure. SSL (Secure Sockets Layer) encryption technology is used on our servers and for data transmission, protecting your information from unauthorised access.

4.1 Technical Security Measures

• All data is stored in encrypted form
• Access to sensitive financial information is strictly limited
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are kept active
• Server access is restricted to authorised staff only

4.2 Data Retention Period

jaya9 apps retains personal data only for as long as necessary. Financial transaction records may be retained for a specified period after account closure to meet legal and regulatory requirements. When there is no longer a need to retain data, it is securely deleted.

4.3 Response to a Data Breach

If a security breach occurs for any reason and there is a risk that your personal data has been affected, jaya9 apps will notify you as quickly as possible. At the same time, immediate technical steps will be taken to limit any damage.

Sharing Data with Third Parties

jaya9 apps never sells your personal data for commercial purposes. However, in the specific circumstances below, relevant information may be shared with third parties:

5.1 Service Provider Partners

For payment processing, only the information necessary to complete the transaction is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers. Game software providers (such as PG Soft, Pragmatic Play, and Evolution) receive only the minimum information needed to operate their games.

5.2 Legal Requirements

Information may be provided to authorities when required by a court order, a legitimate investigation, or applicable law in Bangladesh. In such cases, jaya9 apps will supply only the information that is legally required.

5.3 Fraud Prevention

Relevant information may be shared with security service providers to protect accounts and prevent financial fraud. Even in these cases, use of the data is strictly limited.

5.4 What We Never Do

• We do not sell your personal data to advertising companies
• We do not allow third parties to use your data for direct marketing
• We do not disclose data without user consent (except where legally required)

Cookies and Tracking Technology

Cookies and similar tracking technologies are used on the jaya9 apps website. Cookies are small data files stored in your browser that help the platform recognise you and remember your preferences.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, security tokens, and form data. Without these, the platform cannot function properly.
• Functional Cookies: Store your language preference, display settings, and user preferences.
• Analytics Cookies: Used to understand which parts of the platform are used most and where issues exist. Data collected via these cookies is aggregated and anonymised.

6.2 Cookie Controls

You can delete cookies or stop accepting new ones at any time through your browser settings. Please note, however, that disabling essential cookies may cause some important features of jaya9 apps to stop working.

Your Rights

As a registered user of the jaya9 apps platform, you have the following rights regarding your own data:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: If any of your information is incorrect, you may request that it be corrected. Most information can be updated directly in your account settings.
• Right to Deletion: In certain circumstances you may request that your data be deleted. However, this may not be fully possible where there are legal obligations or ongoing disputes.
• Right to Object to Processing: You may object to your data being used for specific purposes.
• Right to Data Portability: You may request your data in a structured, readable format.

To exercise these rights, contact our support team. Our support team is available 24/7 via live chat and email in both Bengali and English.

Child Protection

jaya9 apps strictly does not permit persons under the age of 21 to open an account. No information is intentionally collected from persons under 21. If we become aware that a minor has created an account, that account will be closed immediately and all collected data will be securely deleted.

If a parent or guardian suspects that their child has registered on this platform, please notify our support team immediately.

To read our full guidance on responsible gaming, visit the Responsible Gaming page, which contains detailed information on self-control tools and support.

Policy Changes

jaya9 apps may amend or update this privacy policy from time to time. If significant changes are made to the policy, registered users will be notified by email or through a platform notification.

Continued use of the platform after any changes will be taken as acceptance of the updated policy. We therefore recommend reviewing this page regularly. The "Last Revised" date shown at the top of the page always indicates the date of the most recent change.

Contact and Complaints

If you have any questions, need clarification about this privacy policy, or have a request regarding your data, please contact the jaya9 apps support team. Our Frequently Asked Questions (FAQ) page may also be helpful for general queries.